Terms And Conditions
Products, Pricing and Specifications
We do our best to provide you with an accurate description of the products featured in our catalogues, website and social media pages (collectively, the "Products"), but we cannot assure you that such description, color, information or other content available are accurate, complete, reliable, current or free from error. Some Product descriptions may include weight, measurements and other descriptions, but they are just approximate figures provided for your convenience only. We make all reasonable efforts to accurately display the attributes of the Products, including the available colors. However, the color you see in the catalogue, website and social media pages may differ from the actual color, depending on your mobile device, computer system, monitor, and/or other display features.
We may, at any time, change the price and other specifications of the Products
Restrictions, Limitations or Conditions of Purchase
We may, without prior notice, limit the quantities sold through our Order and Pickup/Deliver service, to cancel any order at any time, and/or to refuse service to any customer. We will notify you through the email address or contact number you provided for any cancellation or change status in your order. We may also require verification of information prior to the acceptance and/or shipment of any order.
All prices indicated in our catalogue, website and social media pages are in Philippine Peso. The following payment options are available for your convenience:
1.) Pre-payment (Credit or Debit Card)
Most major credit and debit cards, such as Visa, Mastercard, JCB and American Express, are accepted. When you pay using your credit or debit card, you will be redirected to another website owned and operated by an independent payment gateway service provider, which shall collect and process your financial information pursuant to its own terms and own policies.
2.) Cash on Delivery (COD)
For COD transactions, cash payment will be collected by the courier contracted by us. The courier service will release the order to you upon acceptance of your payment. We may set certain limitations on the use of COD for any purpose.
Please note that all COD online store orders must be confirmed by the customer through email before it will be booked for delivery
If you fail to make any payment pursuant to the payment method selected or payment is cancelled for any reason whatsoever, we will cancel the order and suspend delivery of the Products until payment is made in full.
We have engaged independent service providers to deliver the Products to your designated address. To avoid delay or cancellation of delivery, you have to ensure that you are compliant with the independent service provider’s shipping restrictions and its terms and conditions. If you will not be personally available to receive your delivery, please provide an authorization letter and a copy of your ID to an authorized representative for timely releasing of your order.
Return and Exchange Policy
We would like to inform you that you may return and exchange items under the following conditions:
1. Return and exchange is within a period of 30 days from date or receipt of item
2. Accompanied by the original receipt, and
3. Item is unused, in its original packaging with swing tags and box intact.
4. Original Shipping cost and return shipping fee cost will not be repaid.
In addition, we would like to advise you that the following conditions are not entitled to a refund or exchange.
1. Defective items unless defect is caused by misuse or mishandling of items by customer
2. Change of mind of customer
3. For sanitary and hygienic reasons, socks, stockings, bras and similar items will not be accepted for return or exchange
In the event that we cancel your order for reason beyond our control, we will refund the amount you paid for the item, net of discounts. For credit card charge back, it may take longer as it will be highly dependent on your credit card issuing bank. We recommend checking your next billing statement for validation.
Accuracy of Information
Our catalog, website and social media pages may contain typographical errors or inaccuracies and may not be complete or current. As such, we may correct any errors, inaccuracies or omissions (including after an order has been submitted) and change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability, and we may cancel or refuse to accept any order placed based on incorrect pricing or availability of information.
Limitations on Liability
We, our parents, subsidiaries, affiliates or partners, or our/their respective directors, officers, shareholders, employees and agents will not be responsible or liable for any ordinary, direct, consequential, incidental, special, punitive or exemplary damages or another losses or liabilities arising out of: (a) use of the Product; (b) delay in delivery of the Product; and (c) breach by independent service providers.
Customer Data & Your Right to Privacy
Your consent to the collection, use and processing of your personal data was obtained at the time of submission of your orders. As previously disclosed, your personal data will be used for any or all of the following purposes:
1. To process, verify, complete and to deliver your purchase/s
2. To perform such service/s which you may require from us;
3. To conduct research, analysis and activities such as, but not limited to, data analytics, surveys, product and service development, so we can improve our services or products;
4. To update and inform you from time to time regarding promotions and our new products or services which you may want to avail of.
There may be instances when we will share your data to third parties in order to fulfill or complete your transactions with us. These third parties may include our accredited logistics providers, payment gateways, your issuing banks or the financial institutional partners which you chose to facilitate payment for your purchases. Payment gateways maintain their own platforms where you will be requested to provide your personal and financial data in order to process your payment. Although the control of the platform remains with the payment gateway provider, we have requested them to ensure that they have adopt industry standard protocols to keep your data secured.
Access to your personal data by our authorized personnel is only for the purposes of carrying out the above mentioned legitimate business purposes. We value and respect your right to privacy, we have organizational, physical, technical and security measures in place to keep your personal data secured and protected from unauthorized access, collection, use, disclosure, or similar privacy risks.
Changes to this agreement
We reserve the right, to at our sole discretion, modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
If you have any questions about this Agreement, please contact us filling this contact form